You contact a vendor about a recent shipment with a defective item. The vendor gives you a return material authorization number and asks you to send the item back to them. What is the best document…

Question

Options

• AGoods Issue
• BGoods Return Request
• CReturn
• DInventory Transfer

• A
  11% (2)
• B
  84% (16)
• C
  5% (1)

Explanation

Option B is correct because a Goods Return Request is the initiating document in a vendor return workflow - it formally records your intent to send defective items back and typically references the RMA number provided by the vendor, triggering the approval and logistics steps that follow.

Why the distractors are wrong:

• A (Goods Issue) records goods leaving your inventory for internal purposes (e.g., issuing materials to production), not for external vendor returns - it's the wrong direction and context.
• C (Return) in most ERP systems refers to a customer returning goods to you, not you returning goods to a vendor; it also skips the request/initiation step.
• D (Inventory Transfer) moves stock between internal locations or warehouses - it never involves an external vendor transaction.

Memory tip: Think "RMA = Request Must come first." Just as the vendor gave you an authorization before you ship anything back, your system process mirrors that with a Request document before the physical return occurs.

No community discussion yet for this question.