Which of the following are outbound process steps? Note: There are 2 correct answers to this question.

Question

Options

• AValue-added services
• BQuality inspection
• CRemove from stock
• DPutaway

• A
  95% (57)
• B
  3% (2)
• D
  2% (1)

Explanation

Value-added services (A) and remove from stock (C) are outbound steps because they occur during order fulfillment - after a customer order is created and before goods leave the warehouse. "Remove from stock" is the picking step that retrieves items from storage locations, and "value-added services" (e.g., kitting, labeling, gift wrapping) are performed on those picked items prior to shipment.

Quality inspection (B) is an inbound step - it occurs after goods are received from a supplier to verify they meet standards before being stored. Putaway (D) is also inbound - it's the process of placing newly received and inspected goods into their designated storage locations.

Memory tip: Think of the flow direction. Inbound = goods coming in (Receive → Inspect → Putaway). Outbound = goods going out (Remove from Stock → Value-Added Services → Ship). If a step happens before items are stored, it's inbound; if it happens after items leave storage, it's outbound.

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