How can you foster citizen development in your company? There are 3 correct answers to this question.

Question

Options

• AStart with pre-built content and the easiest use cases.
• BPromote and take the training offered to learn about it.
• CLeave it to the IT department to inform the organization when the timing is right.
• DFind or create stakeholders that believe in the problem and solution.
• EFill the IT department's backlog with support requests.

• A
  86% (51)
• C
  8% (5)
• E
  5% (3)

Explanation

Fostering citizen development requires organizational enablement from the bottom up - A, B, and D are correct because they each address a different pillar of that effort. Starting with pre-built content and easy use cases (A) lowers the barrier to entry and builds early momentum, giving non-technical employees quick wins and confidence. Promoting and taking available training (B) builds the organizational literacy needed to sustain the practice beyond a single team. Finding or creating stakeholders who believe in the problem (D) ensures the cultural and executive sponsorship necessary for citizen development to scale and survive resistance.

C is wrong because waiting for IT to dictate timing undermines the entire point - citizen development is about decentralizing solution-building away from IT gatekeeping. E is wrong for the same reason in reverse: flooding IT with support requests increases dependency on IT rather than reducing it, which is the opposite of citizen development.

Memory tip: Think ABD = Adopt, Build capability, Drive sponsorship - the three things you and your peers must do proactively. The two wrong answers (C and E) both push responsibility onto IT, which is the anti-pattern citizen development is designed to solve.

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