SAP
C_BOSUP_90 · Question #72
A customer may not understand a proposed solution and send the case back to you. How can you avoid this situation?
The correct answer is C. Update the customer with detailed step by step solutions using clear but short sentences. See the full explanation below for the reasoning.
Question
A customer may not understand a proposed solution and send the case back to you. How can you avoid this situation?
Options
- AUpdate the customer with the same solution you sent originally until the customer understands that
- BSend the customer multiple possible solutions even if you have not tested them.
- CUpdate the customer with detailed step by step solutions using clear but short sentences.
- DSend customers short answers to avoid confusion.
How the community answered
(48 responses)- A15% (7)
- B6% (3)
- C75% (36)
- D4% (2)
Community Discussion
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