SAP
C_A1FIN_10 · Question #81
Proper expectation management with the customer is crucial to the overall success of the project. How do you ensure that the customer's expectations are set properly before engagement?
The correct answer is D. Define and agree upon the scope before the start of the project. See the full explanation below for the reasoning.
Question
Proper expectation management with the customer is crucial to the overall success of the project. How do you ensure that the customer's expectations are set properly before engagement?
Options
- AQualify the solution to the prospect during the delta requirements phase
- BPosition the change order process in the realization phase
- CPosition the change management process in the go-live and support phase
- DDefine and agree upon the scope before the start of the project
How the community answered
(27 responses)- A11% (3)
- B4% (1)
- C7% (2)
- D78% (21)
Community Discussion
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