Which process cluster comprises the process Strategic supplier management?

Question

Options

• AUse management cluster
• BI-organization strategy cluster
• CManagement processes cluster

• A
  11% (2)
• B
  79% (15)
• C
  11% (2)

Explanation

Strategic supplier management belongs to the I-organization strategy cluster (B) because it operates at the strategic level of the information organization - concerned with long-term planning, governance, and direction-setting for supplier relationships, not day-to-day operations.

Why the distractors are wrong:

• A (Use management cluster): This cluster focuses on the operational use of IT services from the user's perspective - tasks like managing user requests and service usage. It has no strategic or supplier-facing scope.
• C (Management processes cluster): This cluster covers overarching management activities such as planning and control, but Strategic supplier management specifically belongs to the strategy layer of the I-organization, not the general management layer.

Memory tip: Key into the word "Strategic" - anything labeled strategic in this framework points directly to the I-organization strategy cluster. If you associate "strategy = I-organization strategy cluster," you can eliminate both operational (Use management) and generic management options on sight.

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