BCS-ISEB
BH0-012 · Question #89
Which one of the following is the BEST description of a service level agreement (SLA)?
The correct answer is D. An agreement between the service provider and their customer. See the full explanation below for the reasoning.
Question
Which one of the following is the BEST description of a service level agreement (SLA)?
Options
- AThe part of a contract that specifies the responsibilities of each party
- BAn agreement between the service provider and an internal organization
- CAn agreement between a service provider and an external supplier
- DAn agreement between the service provider and their customer
How the community answered
(38 responses)- A13% (5)
- B5% (2)
- C3% (1)
- D79% (30)
Community Discussion
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