BCS-ISEB
BH0-012 · Question #89
Which one of the following is the BEST description of a service level agreement (SLA)?
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Question
Which one of the following is the BEST description of a service level agreement (SLA)?
Options
- AThe part of a contract that specifies the responsibilities of each party
- BAn agreement between the service provider and an internal organization
- CAn agreement between a service provider and an external supplier
- DAn agreement between the service provider and their customer
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