BCS-ISEB
BH0-012 · Question #62
Which one of the following is the purpose of service level management?
The correct answer is D. To ensure that an agreed level of IT service is provided for all current IT services. See the full explanation below for the reasoning.
Question
Which one of the following is the purpose of service level management?
Options
- ATo carry out the service operations activities needed to support current IT services
- BTo ensure that sufficient capacity is provided to deliver the agreed performance of services
- CTo create and populate a service catalogue
- DTo ensure that an agreed level of IT service is provided for all current IT services
How the community answered
(25 responses)- A4% (1)
- B16% (4)
- C8% (2)
- D72% (18)
Community Discussion
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