BCS-ISEB
BH0-012 · Question #145
Which one of the following is the BEST description of a service-based service level agreement (SLA)?
The correct answer is D. An agreement that covers one service for all customers of that service. See the full explanation below for the reasoning.
Question
Which one of the following is the BEST description of a service-based service level agreement (SLA)?
Options
- AAn agreement with an individual customer group, covering all the services that they use
- BAn agreement that covers one service for a single customer
- CAn agreement that covers service specific issues in a multi-level SLA structure
- DAn agreement that covers one service for all customers of that service
How the community answered
(40 responses)- A8% (3)
- B5% (2)
- C15% (6)
- D73% (29)
Community Discussion
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