BCS-ISEB
BH0-006 · Question #287
BH0-006 Question #287: Real Exam Question with Answer & Explanation
The correct answer is A. A documented framework of proven best practices in Service Management. See the full explanation below for the reasoning.
Question
Which of the following definitions best describes the IT Infrastructure Library (ITIL)?
Options
- AA documented framework of proven best practices in Service Management
- BA prescriptive process for managing Service Improvement Projects
- CA methodology for supporting and delivering IT services
- DA quality standard in managing customer relationships
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