BCS-ISEB
BH0-006 · Question #287
Which of the following definitions best describes the IT Infrastructure Library (ITIL)?
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Question
Which of the following definitions best describes the IT Infrastructure Library (ITIL)?
Options
- AA documented framework of proven best practices in Service Management
- BA prescriptive process for managing Service Improvement Projects
- CA methodology for supporting and delivering IT services
- DA quality standard in managing customer relationships
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