Which of the following most accurately reflects Incident Management activities?

Question

Options

• AIncident detection, logging, investigation, escalation, root cause analysis, resolution and closure
• BIncident detection, classification, escalation, Known Error matching, resolution, change
• CIncident detection, logging, classification, initial support, escalation, communication, closure
• DIncident detection, recording, classification, initial support, investigation, diagnosis, resolution,

• A
  5% (3)
• B
  2% (1)
• C
  11% (6)
• D
  82% (45)

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