From a well-informed User's perspective, which of the following is a likely sequence in the management of a service failure?

Question

Options

• AIncident Management, Problem Management, Release Management, Change Management
• BIncident Management, Problem Management, Change Management, Release Management
• CChange Management, Incident Management, Problem Management, Release Management
• DIncident Management, Change Management, Release Management, Problem Management

• A
  4% (2)
• B
  72% (39)
• C
  15% (8)
• D
  9% (5)

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