AZ-900 · Question #179
Your organization has subscribed to an azure professional direct service plan. A support ticket is raised by a user who has Support Request Contributor built-in role. The Support Ticket has minimal bu
The correct answer is C. 4 hours. For an Azure Professional Direct support plan, a support ticket with Severity C (minimal business impact) has an initial response time objective of 4 hours.
Question
Options
- A8 hours
- B2 hours
- C4 hours
- D1 hour
How the community answered
(43 responses)- A2% (1)
- C95% (41)
- D2% (1)
Why each option
For an Azure Professional Direct support plan, a support ticket with Severity C (minimal business impact) has an initial response time objective of 4 hours.
An 8-hour response time is typically associated with lower-tier support plans or different severity levels than Sev C on Professional Direct.
A 2-hour response time is generally for Severity B (moderate business impact) issues on Professional Direct plans, not Severity C.
According to the Azure support plan documentation, for customers with a Professional Direct support plan, a support request classified as Severity C (minimal business impact) has an initial response time objective of 4 hours.
A 1-hour response time is typically reserved for Severity A (critical business impact) issues on higher-tier support plans like Professional Direct.
Concept tested: Azure support plan response times by severity
Source: https://azure.microsoft.com/en-us/support/plans/
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