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ASSOCIATE-GOOGLE-WORKSPACE-ADMINISTRATOR · Question #96
ASSOCIATE-GOOGLE-WORKSPACE-ADMINISTRATOR Question #96: Real Exam Question with Answer & Explanation
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Troubleshooting and resolving Google Workspace user and service issues
Question
The helpdesk at your organization reports that many users in multiple locations are not able to access Gmail, but can access other Workspace services. You need to troubleshoot the issue. What should you do first?
Options
- ACheck the network connectivity for the affected users.
- BCheck the Google Workspace Status Dashboard to see if there is a disruption in Gmail service
- CCheck the Google Workspace release calendar to make sure there's not a Gmail upgrade
- DOpen a ticket with Google Support and identify the affected users.
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Topics
#Troubleshooting#Gmail#Service Health#Google Workspace Status Dashboard