The helpdesk at your organization reports that many users in multiple locations are not able to access Gmail, but can access other Workspace services. You need to troubleshoot the issue. What should…

Question

Options

• ACheck the network connectivity for the affected users.
• BCheck the Google Workspace Status Dashboard to see if there is a disruption in Gmail service
• CCheck the Google Workspace release calendar to make sure there's not a Gmail upgrade
• DOpen a ticket with Google Support and identify the affected users.

• A
  11% (4)
• B
  73% (27)
• C
  3% (1)
• D
  14% (5)

Explanation

When multiple users across multiple locations are experiencing the same service-specific issue (Gmail only), the first step should be to check the Google Workspace Status Dashboard (workspace.google.com/status) to determine if Google has acknowledged a disruption in Gmail service. This quickly rules in or out a Google-side outage before investing time in local troubleshooting. Since the issue is Gmail-specific and affects multiple locations, a network issue is unlikely (other services work). Option A (checking network connectivity) is less likely given the multi-location and Gmail-specific pattern. Option C (release calendar) is not relevant for access disruptions. Option D (opening a support ticket) should come after checking the status dashboard to confirm if Google is already aware.

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