Your organization is implementing a new customer support process that uses Gmail. You need to create a cost-effective solution that allows external customers to send support request emails to the…

Question

Options

• ACreate a Google Group, enable collaborative inbox settings, set posting permissions to "Anyone
• BUse delegated access for a specific email address that represents the customer support group,
• CCreate a Google Group, add the support agents to the group, and set the posting permissions to
• DSet up an inbox for the customer support team. Provide the login credentials to the customer

• A
  71% (20)
• B
  4% (1)
• C
  7% (2)
• D
  18% (5)

Explanation

Creating a Google Group with collaborative inbox settings enabled, and setting posting permissions to 'Anyone on the web,' is the correct cost-effective solution. A collaborative inbox allows support agents to assign, resolve, and manage incoming emails as a team, and with posting permissions set to allow external senders, customers can email the group address. The collaborative inbox natively supports workload distribution among agents. Option B (delegated access) does not provide even distribution. Option C (adding agents to a group without collaborative inbox) would deliver emails to all members but lacks assignment/distribution features. Option D (sharing login credentials) is a security risk and against best practices.

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