Your company recently installed a free email marketing platform from the Google Workspace Marketplace. The marketing team is unable to access customer contact information or send emails through the…

Question

Options

• AVerify that the email marketing platform's subscription is active and up-to-date.
• BCheck the OAuth scopes that are granted to the email marketing platform and ensure the platform
• CConfirm that the "Manage Third-Party App Access" setting in the Admin console is enabled.
• DUse the security investigation tool to review Gmail logs.

• A
  6% (2)
• B
  80% (28)
• C
  11% (4)
• D
  3% (1)

Explanation

When a third-party app from the Google Workspace Marketplace cannot access contacts or send emails, the root cause is almost always insufficient OAuth scopes. OAuth scopes define exactly what permissions an app is granted (e.g., read contacts, send mail on behalf of a user). A free app may request only minimal scopes by default, or an admin may not have approved the required scopes during installation. Checking and correcting the granted OAuth scopes in the Admin console (Security > API Controls > App Access Control) directly addresses the reported symptoms. Option A is irrelevant because the platform is free. Option C (Manage Third-Party App Access) controls whether third-party apps are allowed at all, not what they can do. Option D (security investigation / Gmail logs) is a forensic tool, not a configuration fix.

No community discussion yet for this question.