Salesforce
AP-226 · Question #48
AP-226 Question #48: Real Exam Question with Answer & Explanation
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Question
The customer wants to capture customer feedback through post-interaction surveys. Which feedback mechanism would be most beneficial?
Options
- BUtilize Salesforce Surveys with pre-built templates for collecting feedback after case closure.
- CImplement chatbots with in-conversation surveys to gather immediate feedback during
- DDevelop custom case fields and workflows to capture and track customer feedback internally.
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