You are building a Conversational Language Understanding model for an e-commerce business. You need to ensure that the model detects when utterances are outside the intended scope of the model. What…

The correct answer is C. Add utterances to the None intent. The None intent is a required intent and can't be deleted or renamed. The intent is meant to categorize utterances that don't belong to any of your other custom intents. An utterance can be predicted as the None intent if the top scoring intent's score is lower than the None…

Submitted by thandi_sa· Mar 30, 2026

Question

You are building a Conversational Language Understanding model for an e-commerce business. You need to ensure that the model detects when utterances are outside the intended scope of the model. What should you do?

Options

AExport the model
BCreate a new model
CAdd utterances to the None intent
DCreate a prebuilt task entity

How the community answered

(51 responses)

A
2% (1)
B
6% (3)
C
78% (40)
D
14% (7)

Explanation

The None intent is a required intent and can't be deleted or renamed. The intent is meant to categorize utterances that don't belong to any of your other custom intents. An utterance can be predicted as the None intent if the top scoring intent's score is lower than the None score https://learn.microsoft.com/en-us/azure/ai-services/language-service/conversational-language- understanding/concepts/none-intent

Topics

#Azure CLU#None intent#Out-of-scope utterances#Intent classification

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