Salesforce
AI-201 · Question #9
Universal Containers (UC) wants to implement an AI-powered customer service agent that can: - Retrieve proprietary policy documents that are stored as PDFs. - Ensure responses are grounded in approved
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Universal Containers (UC) wants to implement an AI-powered customer service agent that can:
- Retrieve proprietary policy documents that are stored as PDFs.
- Ensure responses are grounded in approved company data, not generic
LLM knowledge. What should UC do first?
Options
- Ais the correct starting point. A Data Library allows UC to upload PDFs containing policy
- BExpand the AI agent's scope to search all Salesforce records.
- CAdd the files to the content, and then select the data library option.
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Topics
#AI Agent#Data Library#Knowledge Grounding#Proprietary Data