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AI-201 · Question #83
AI-201 Question #83: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge articles. UC is concerned that there are many legacy fields, with data that might not be applicable for Einstein AI to draft accurate email responses. Which solution should UC use to ensure Einstein AI can draft responses from a defined data source?
Options
- AService AI Grounding
- BWork Summaries
- CService Replies
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Topics
#Einstein AI#Service AI Grounding#Generative AI for Service#AI data control