Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile b

Question

Options

• AThe user does not have the Prompt Template User permission set assigned.
• BThe prompt template associated with summary field is not activated for that user.
• CThe user does not have the field Generative AI User permission set assigned.

• A
  2% (1)
• B
  2% (1)
• C
  95% (40)

Explanation

When generative AI features are configured on a field (e.g., a summary field powered by a prompt template), the AI-enabled field icon is only visible to users who have the 'Einstein Generative AI User' permission set assigned. Even if all users share the same profile, permission sets are assigned individually - so a single user can be missing this entitlement. Option A ('Prompt Template User permission set') controls who can create and manage prompt templates in Prompt Builder, not who can see or use AI-powered fields at runtime. Option B ('prompt template not activated for that user') is not how prompt template activation works - templates are activated globally, not per-user - making C the most likely and specific cause.

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