An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?

Question

Options

• AThe records related to the prompt have not been selected.
• BThe prompt has not been saved and activated,
• CA merge field has not been inserted in the prompt.

• A
  92% (36)
• B
  3% (1)
• C
  5% (2)

Explanation

In Salesforce Prompt Builder, a Flex prompt template is designed to work with specific Salesforce records because it uses merge fields to pull data from those records into the prompt. When you want to preview the prompt's output, the system needs actual record data to populate those merge fields and generate a meaningful response. If no records have been selected or associated with the prompt for preview purposes, the system has no data to inject into the template, so the Preview button remains greyed out. Selecting the relevant records gives the template the context it needs to render a complete, testable preview.

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