AI-201 Question #64: Real Exam Question with Answer & Explanation

The correct answer is A: The records related to the prompt have not been selected.. When the preview button is greyed out in a Flex prompt template, it is often because the records related to the prompt have not been selected. Flex prompt templates pull data dynamically from Salesforce records, and if there are no records specified for the prompt, it can't be pr

AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?

Options

AThe records related to the prompt have not been selected.
BThe prompt has not been saved and activated,
CA merge field has not been inserted in the prompt.

Explanation

When the preview button is greyed out in a Flex prompt template, it is often because the records related to the prompt have not been selected. Flex prompt templates pull data dynamically from Salesforce records, and if there are no records specified for the prompt, it can't be previewed since there is no content to generate based on the template.

Topics

#Flex prompt template#Prompt preview#Record selection#Einstein GPT

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