Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog. Which type of prompt template should UC use?

Question

Options

• ARecord summary prompt template
• BEmail generation prompt template
• CFlex prompt template

• A
  13% (7)
• B
  5% (3)
• C
  82% (45)

Explanation

The Flex prompt template is the correct choice for custom AI-powered use cases like product recommendations that fall outside the predefined template types. Flex templates give developers and admins full control over the prompt structure, input variables, and grounding data - making them ideal for specialized scenarios like querying a product catalog and generating tailored recommendations. Option A ('Record summary prompt template') is purpose-built to summarize a specific Salesforce record (e.g., an Account or Case) and is not suited for open-ended recommendation logic. Option B ('Email generation prompt template') is designed specifically for drafting email content. When the use case is novel or specialized - as product recommendations from a catalog are - Flex is the appropriate template type.

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