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AI-201 · Question #4
AI-201 Question #4: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles. On which AI capability should UC train the service agents?
Options
- AService Replies
- BCase Replies
- CKnowledge Replies
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Topics
#Generative AI#Service Cloud Einstein#Service Replies#Agent Productivity