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AI-201 · Question #36
AI-201 Question #36: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
How does an Agent respond when it can't understand the request or find any requested information?
Options
- AWith a preconfigured message, based on the action type.
- BWith a general message asking the user to rephrase the request.
- CWith a generated error message.
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Topics
#Einstein Bots#Bot responses#Fallback mechanisms#Conversational AI