Cloud Kicks (CK) is launching a new partner portal on Experience Cloud, CK wants to provide partners with an agent that can answer questions about product specifications from the knowledge base and al

The correct answer is C. Service Agent. The required agent type is the Service Agent (C). The core function described-answering questions from the knowledge base-is the primary task of a Service Agent, which is designed for self-service support and knowledge article retrieval. Although the requirement also includes the

AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Cloud Kicks (CK) is launching a new partner portal on Experience Cloud, CK wants to provide partners with an agent that can answer questions about product specifications from the knowledge base and allow them to submit a new Lead for a potential customer they've identified. The agent must be accessible only to authenticated partner users on the portal. Which agent type is required to meet this scenario?

Options

ASales Agent
BCommerce Agent
CService Agent

How the community answered

(33 responses)

A
12% (4)
B
6% (2)
C
82% (27)

Explanation

The required agent type is the Service Agent (C). The core function described-answering questions from the knowledge base-is the primary task of a Service Agent, which is designed for self-service support and knowledge article retrieval. Although the requirement also includes the ability to submit a new Lead, Service Agent models are highly configurable to include custom actions, such as a "Create Lead" action, using Agentforce Builder. Furthermore, the Service Agent type is intended to be deployed to external-facing Experience Cloud sites to provide support to external authenticated users, such as partners.

Topics

#Einstein Bots#Experience Cloud#Knowledge Management#Lead Management

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