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AI-201 · Question #286

Universal Containers (UC) has configured a data library and wants to restrict indexing of knowledge articles to articles which are only publicly available in their knowledge base, UC also wants the…

The correct answer is A. In the data library setting window, under Knowledge Settings, enable Use Public Knowledge. According to the AgentForce Data Library Configuration Guide, administrators can restrict indexing and retrieval of Knowledge articles to publicly available ones and enable source visibility for LLM-grounded responses. The documentation states: "Within the data library…

AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Universal Containers (UC) has configured a data library and wants to restrict indexing of knowledge articles to articles which are only publicly available in their knowledge base, UC also wants the agent to link sources that the large language model (LLM) grounded its response on. Which settings should help UC with this?

Options

  • AIn the data library setting window, under Knowledge Settings, enable Use Public Knowledge
  • BIn the data library setting window, under Knowledge Settings, enable Use Public Knowledge
  • CUse Data Categories to categorize publicly available articles to index. Sources are automatically

How the community answered

(56 responses)
  • A
    91% (51)
  • B
    5% (3)
  • C
    4% (2)

Explanation

According to the AgentForce Data Library Configuration Guide, administrators can restrict indexing and retrieval of Knowledge articles to publicly available ones and enable source visibility for LLM-grounded responses. The documentation states: "Within the data library settings, under Knowledge Settings, enable Use Public Knowledge Articles' to ensure only publicly visible content is indexed. To display citations, enable Show Sources' so the agent links the specific articles or data records used to ground its response."

Topics

#Data Library#Knowledge Settings#LLM Grounding#Public Articles

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