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AI-201 · Question #274
AI-201 Question #274: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Universal Containers (UC) is implementing Agentforce Service Agent on Email, UC made an email template and now needs to connect it to a Service Agent. What should an Agentforce Specialist recommend?
Options
- ACreate an Email Configuration for the Service Agent.
- BCreate an Omni-Channel flow to point to an email template.
- CNo action needed; the Service Agent connects automatically.
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Topics
#Email Configuration#Service Agent Integration#Email Channel Setup#Automated Agent