AI-201 · Question #263
AI-201 Question #263: Real Exam Question with Answer & Explanation
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Question
Coral Cloud Resorts (CCR) uses Agentforce to assist customers with booking and service issues. CCR wants to implement a triage process 50 that: - High severity requests must be escalated to a human service rep. - Lower severity requests should result in creating a support case for the guest. The requirement is to achieve the highest reliability and determinism in the response from the agent. Which approach should an Agentforce Specialist recommend?
Options
- AWrite the triage and routing logic in Topic Instructions using an IF, THEN, ELSE pattern:
- BUse absolute keywords like "Always" and "Never" in Topic Instructions to enforce logic, such as
- CCreate a custom variable severityLevel populated by a Triage action. Add filters so the "Escalate
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