Salesforce
AI-201 · Question #250
Coral Cloud Resorts (CCR) sees the agent forgot the dietary/activity preferences gathered earlier. They need those preferences to persist throughout the session. What should CCR implement?
Sign in or unlock AI-201 to reveal the answer and full explanation for question #250. The question stem and answer options stay visible for context.
AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Coral Cloud Resorts (CCR) sees the agent forgot the dietary/activity preferences gathered earlier. They need those preferences to persist throughout the session. What should CCR implement?
Options
- AConfigure custom variables to capture/store customer preferences from action outputs.
- BRely on natural conversation memory and instruct the agent to look back.
- CCreate a context variable to capture/store customer preferences as action outputs.
Unlock AI-201 to see the answer
You've previewed enough free AI-201 questions. Unlock AI-201 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#Einstein Bots#Context Variables#Session Management#Conversational AI