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AI-201 · Question #243
AI-201 Question #243: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Coral Cloud Resorts is implementing Agentforce retrieval. Customers sometimes type ambiguous terms (for example, "package" could mean vacation package or baggage). Which retrieval strategy best balances precision and contextual disambiguation?
Options
- AUse hybrid search, which combines keyword matching for precision with semantic embeddings
- BUse semantic search only, which captures intent but may struggle with ambiguous terms when no
- CUse keyword search only, which prioritizes exact term matching but risks missing contextual
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Topics
#Hybrid Search#Semantic Search#Keyword Search#Contextual Disambiguation