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AI-201 · Question #189
AI-201 Question #189: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source. How should UC troubleshoot this issue?
Options
- AAnalyze the data mapping between source fields and Data Cloud object fields.
- BCheck that the agent has the PDF file field permission access for the data library.
- CVerify the retriever's filter criteria and data source connection.
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Topics
#Knowledge Retrieval#AI-powered Agent Assistance#Troubleshooting#Data Source Configuration