Based on the user utterance, 'Show me all the customers in New York', which standard Agent action will the planner service use?

Question

Options

• AQuery Records
• BFetch Records
• CSelect Records

• A
  89% (25)
• B
  4% (1)
• C
  7% (2)

Explanation

Agentforce's planner service interprets natural language user utterances and maps them to built-in standard actions. 'Query Records' is the standard action designed to search and retrieve multiple CRM records based on criteria derived from the user's intent - in this case, Account or Contact records filtered by billing state or address containing 'New York.' 'Fetch Records' and 'Select Records' are not names of standard Agentforce actions. The planner's reasoning layer uses the mapped standard actions as tools it can invoke, passing the inferred filters (e.g., State = 'New York', Type = 'Customer') to the Query Records action to execute the lookup.

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