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Salesforce

AI-201 · Question #1

What is the importance of Action Instructions when creating a custom Agent action?

The correct answer is A. Action Instructions define the expected user experience of an action.. Action Instructions are natural language descriptions written for the LLM that define how an Agent action should behave and what experience it delivers to the user. They guide the agent on when to invoke the action and how to present results, effectively shaping the user-facing b

AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

What is the importance of Action Instructions when creating a custom Agent action?

Options

  • AAction Instructions define the expected user experience of an action.
  • BAction Instructions tell the user how to call this action in a conversation.
  • CAction Instructions tell the large language model (LLM) which action to use.

How the community answered

(42 responses)
  • A
    86% (36)
  • B
    5% (2)
  • C
    10% (4)

Explanation

Action Instructions are natural language descriptions written for the LLM that define how an Agent action should behave and what experience it delivers to the user. They guide the agent on when to invoke the action and how to present results, effectively shaping the user-facing behavior. Option B is incorrect because users don't call actions directly by name - the LLM decides which action to invoke. Option C is close but misleading: while the LLM does use instructions to decide which action to use, the primary purpose of Action Instructions is to define the expected behavior and experience, not simply to label the action for routing.

Topics

#Custom Agent Action#Action Instructions#User Experience#AI Agents

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