nerdexam
Salesforce

ADX-201 · Question #91

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request? Choose 2 answers

See the full explanation below for the reasoning.

Question

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request? Choose 2 answers

Options

  • AA user with Read Permission on account.
  • BA user with manager role above the agent.
  • CA user with the System Administrator profile.
  • DA user with the Manage Cases Permission

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