Salesforce
ADX-201 · Question #8
Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases…
The correct answer is C. Review which status choices are needed for each record type and create support processes for. See the full explanation below for the reasoning.
Question
Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the current implementation?
Options
- AReduce the number of case status values to five.
- BCreate a Screen Flow that shows only the correct values for status and surface the flow in the
- CReview which status choices are needed for each record type and create support processes for
- DEdit the status choices directly on the record type.
How the community answered
(64 responses)- A8% (5)
- B13% (8)
- C77% (49)
- D3% (2)
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