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ADX-201 · Question #68
ADX-201 Question #68: Real Exam Question with Answer & Explanation
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Question
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day. How should this be configured?
Options
- AAssignment Rules.
- BBusiness Hours.
- CCase Queues
- DEscalation Rules
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