Salesforce
ADX-201 · Question #68
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to…
The correct answer is A. Assignment Rules. See the full explanation below for the reasoning.
Question
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day. How should this be configured?
Options
- AAssignment Rules.
- BBusiness Hours.
- CCase Queues
- DEscalation Rules
How the community answered
(42 responses)- A74% (31)
- B2% (1)
- C10% (4)
- D14% (6)
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