Salesforce
ADX-201 · Question #27
ADX-201 Question #27: Real Exam Question with Answer & Explanation
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Question
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?
Options
- AAssignment Rule
- BCase Escalation Rule
- COmni-Channel Supervisor
- DFormula Field
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