Salesforce
ADX-201 · Question #27
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to…
The correct answer is B. Case Escalation Rule. See the full explanation below for the reasoning.
Question
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?
Options
- AAssignment Rule
- BCase Escalation Rule
- COmni-Channel Supervisor
- DFormula Field
How the community answered
(21 responses)- A5% (1)
- B81% (17)
- C10% (2)
- D5% (1)
Community Discussion
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