Salesforce
ADX-201 · Question #202
ADX-201 Question #202: Real Exam Question with Answer & Explanation
Sign in or unlock ADX-201 to reveal the answer and full explanation for question #202. The question stem and answer options stay visible for context.
Question
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue. Which feature should be used to fulfill this requirement?
Options
- AEinstein Case Routing
- BAuto-response rule
- CCase assignment rule
- DCase escalation rule
Unlock ADX-201 to see the answer
You've previewed enough free ADX-201 questions. Unlock ADX-201 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.