Salesforce
ADX-201 · Question #192
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority. What tool should the administrator use?
The correct answer is B. Assignment Rules. See the full explanation below for the reasoning.
Question
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority. What tool should the administrator use?
Options
- AEmail-to-Case
- BAssignment Rules
- CAuto-Response Rules
- DWeb-to-case
How the community answered
(25 responses)- A4% (1)
- B84% (21)
- C4% (1)
- D8% (2)
Community Discussion
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