Salesforce
ADX-201 · Question #176
An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?
The correct answer is B. Omni-Channel. See the full explanation below for the reasoning.
Question
An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?
Options
- AKnowledge Management.
- BOmni-Channel
- CEscalation Rules
- DTerritory Manag
How the community answered
(40 responses)- A3% (1)
- B80% (32)
- C5% (2)
- D13% (5)
Community Discussion
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