Salesforce
ADX-201 · Question #148
ADX-201 Question #148: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager. Which feature should an administrator configure to meet this requirement?
Options
- ACase Escalation Rules
- BCase Dashboard Refreshes
- CCase Scheduled Report
- DCase Assignment Rules
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