Salesforce
ADX-201 · Question #146
ADX-201 Question #146: Real Exam Question with Answer & Explanation
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Question
Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?
Options
- ACreate a custom object to capture popular case resolutions.
- BUse an interview flow to capture Case details.
- CDirect users to Global Search to look for similar cases.
- DConfigure Knowledge with articles and data categories.
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