Salesforce
ADX-201 · Question #146
Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How…
The correct answer is C. Direct users to Global Search to look for similar cases. See the full explanation below for the reasoning.
Question
Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?
Options
- ACreate a custom object to capture popular case resolutions.
- BUse an interview flow to capture Case details.
- CDirect users to Global Search to look for similar cases.
- DConfigure Knowledge with articles and data categories.
How the community answered
(45 responses)- A18% (8)
- B4% (2)
- C71% (32)
- D7% (3)
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