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ADM-201 · Question #51

Northern Trail Outfitters has two sales groups. Each group has its own unique sales process. Management wants to ensure that the sales groups see their relevant sales process when working on…

The correct answer is B. Record types. To ensure different sales groups see their relevant sales process when working on opportunities, an administrator should implement record types, which link distinct sales processes to different profiles.

Submitted by carter_n· Apr 18, 2026Object Manager and Lightning App Builder

Question

Northern Trail Outfitters has two sales groups. Each group has its own unique sales process. Management wants to ensure that the sales groups see their relevant sales process when working on opportunities. How should an administrator meet this requirement?

Options

  • APage Layouts
  • BRecord types
  • CEnable Paths
  • DOpportunity Teams

How the community answered

(69 responses)
  • A
    13% (9)
  • B
    80% (55)
  • C
    4% (3)
  • D
    3% (2)

Why each option

To ensure different sales groups see their relevant sales process when working on opportunities, an administrator should implement record types, which link distinct sales processes to different profiles.

APage Layouts

While page layouts control the visual arrangement of fields, they do not inherently define or assign different sales processes; record types are required to link to distinct sales processes.

BRecord typesCorrect

Record types allow an administrator to define and assign different sales processes, page layouts, and picklist values to different user profiles or permission sets, ensuring each sales group interacts with their specific process.

CEnable Paths

Enabling Paths provides a visual guide for users to follow a process but does not create or assign the underlying sales processes themselves; Paths are built on top of existing sales processes and record types.

DOpportunity Teams

Opportunity Teams are used for granting access and facilitating collaboration among users on specific opportunities, not for differentiating sales processes or user interfaces for different groups.

Concept tested: Salesforce Record Types for Sales Processes

Source: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5

Topics

#Record Types#Sales Process#Opportunity Customization#Business Process Management

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