ADM-201 · Question #192
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with Issues. This screen should be visible from cases. How…
The correct answer is C. Lightning Page. To make a screen flow visible from Case records, the administrator should embed it as a Lightning Flow component on a Lightning Record Page for the Case object.
Question
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with Issues. This screen should be visible from cases. How should the screen flow be distributed?
Options
- APage Layout
- BComponent Filter
- CLightning Page
- DHome Page
How the community answered
(19 responses)- A11% (2)
- C84% (16)
- D5% (1)
Why each option
To make a screen flow visible from Case records, the administrator should embed it as a Lightning Flow component on a Lightning Record Page for the Case object.
While page layouts define the fields and related lists, they do not directly embed Lightning components like screen flows; Lightning Pages are used for component placement.
"Component Filter" is a setting used to control the visibility of a component on a Lightning Page based on criteria, but it is not a method of distributing or embedding the flow itself.
A screen flow designed to be accessible from a specific record, like a Case, is best distributed by embedding it as a Lightning Flow component on the record's Lightning Page. This allows the flow to run directly within the context of the Case record.
Distributing the flow on the Home Page would make it generally accessible but not specifically visible "from cases" or in the context of a particular Case record.
Concept tested: Distributing screen flows on Lightning Pages
Source: https://help.salesforce.com/s/articleView?id=sf.flow_distribute_screen.htm&type=5
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