9L0-010 Exam Questions

The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technicia...

A computer service technician says "I don't use ESD precautions and have never had a problem." What (if anything) is wrong with this statement?

You want to follow ESD prevention rules, but your work area is too small for you to be tethered with a wired wrist strap. What is one acceptable alternative solution to this issue?

When you work at a customer site, you do not need to take any precautions to avoid ESD damage.

ESD causes damage to circuits by ________.

You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags a...

You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom cas...

Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?

Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.

Examine the exhibit. Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?

You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO

Examine the exhibit. This specialized tool is required for the removal of which component from the Mac mini (Mid 2010)?

When installing a heat sink in a MacBook Pro (15-inch, Mid 2012) do you tighten each of the six heat sink screws completely before tightening the next one?

In the MacBook Air (11-inch, Mid 2012) which cable tab includes a 2D barcode of the display clamshell serial number?

The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible with earlier models.

Which of the following ports is NOT included with the MacBook Pro (13-inch, Mid 2012)?

What type of tape do you use to keep disconnected cables out of the way when replacing logic boards in a MacBook Pro (Retina 15-inch)?

A replacement MacBook Pro (Retina, Mid 2012) top case assembly comes with what collection of components?

How many conductive wraps are provided with replacement AirPort/Bluetooth cards for the MacBook Pro (13-inch, Late 2011)

Which of following is not a good step to take when working onsite on computer?

Before you leave your bench to take a logic board to a storage place, you should put the board

Which of the following can cause damage to an embedded battery from a MacBook Air 13" Mid

You are removing the main battery from MacBook Pro 17" Early 2009 model. Which of the following is best practice when handling this.

Which safety issue applies to newer Apple portable models?

What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

You should periodically _____ your ESD mats.

You are replacing a logic board in a Mac Pro. You should handle the board by its _____.

Which safety issue applies to the iMac (Mid 2010)?

When discharging a CRT, what part do you touch with the tip of the discharge tool?

What precautions should be taken if a discharged CRT must remain exposed for any length of time?

The purpose of Apple's business conduct helpline is to _____.

Which of the following is NOT a valid example of the type of information that Apple collects from its customers?

You must provide your identity when you use Apple's Business Conduct Helpline. You may not contact the Helpline anonymously.

Apple sells customer information to other marketers.

Which of the following is NOT a good step to take when working onsite on a computer?

Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

Which THREE of the following are valid CRT safety rules? SELECT THREE

Why do you need to take precautions when disposing of CRT displays? SELECT TWO

What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?

Which piece of information is best used to determine any Mac's correct AppleCare name?