You purchase a device from an online retailer and install it in a computer running Windows Server 2016. You are having intermittent problems and want to look for an updated driver. You attempt to…

When Device Manager fails to locate an updated driver, checking the Microsoft Windows Download Center (or related official Microsoft driver repositories like the Update Catalog) is a valid next step. Microsoft often hosts certified, generic, or even specific drivers for a wide range of hardware, especially for server operating systems like Windows Server 2016, ensuring compatibility and stability.

Online retailer technical support typically assists with purchase issues or basic troubleshooting and is not the primary source for device drivers.

A Windows installation software disk contains the operating system files and basic inbox drivers, which are unlikely to be more up-to-date than those already attempted via Device Manager for a new device.

While the device manufacturer's website is a common and often comprehensive source for drivers, it is typically considered after attempting to find drivers through official Microsoft channels and built-in Windows utilities.