Which of the following statements are true about the Information Technology Infrastructure Library? Each correct answer represents a complete solution. Choose all that apply.

Question

Options

• AIt illustrates organization-specific tasks and checklists that are used by an organization for
• BIt mainly focuses on aligning IT services with the needs of business.
• CIt is a set of good practices for IT service management (ITSM).
• DIt is used to demonstrate compliance and to measure improvement.

• A
  10% (3)
• B
  90% (26)

Explanation

The Information Technology Infrastructure Library (ITIL) is a set of good practices for IT service management (ITSM). It mainly focuses on aligning IT services with the needs of business. In its current form (known as ITILv3 and ITIL 2011 edition), ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage. ITILv3 underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, although differences between the two frameworks do exist. ITIL illustrates procedures, tasks and checklists that are not organization-specific, used by an organization for establishing a minimum level of competency. It helps an organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure

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