Microsoft
98-365 · Question #235
98-365 Question #235: Real Exam Question with Answer & Explanation
The correct answer is A: discover the problem. Discover the problem is the step used to identify and document problem symptoms. You can search technical information resources, such as Microsoft Knowledge Base (KB) articles, to determine whether the problem is a known condition.
Question
Which step in the troubleshooting methodology would you use to identify and document all symptoms of a problem?
Options
- Adiscover the problem
- Bevaluate system configuration
- Cexecute a plan
- Dtake a proactive approach
Explanation
Discover the problem is the step used to identify and document problem symptoms. You can search technical information resources, such as Microsoft Knowledge Base (KB) articles, to determine whether the problem is a known condition.
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