nerdexam
Microsoft

98-349 · Question #41

You attempt to update your video driver. Your screen stops responding. You need to be able to restore the previous video driver. Which Windows feature should you use?

The correct answer is D. Safe Mode. If a driver update causes the screen to stop responding, you should use Safe Mode to boot Windows and restore the previous video driver.

Understanding Operating System Maintenance

Question

You attempt to update your video driver. Your screen stops responding. You need to be able to restore the previous video driver. Which Windows feature should you use?

Options

  • ADisk Defragmenter
  • BDisk Cleanup
  • CCheck Disk (Chkdsk)
  • DSafe Mode

How the community answered

(19 responses)
  • B
    5% (1)
  • C
    5% (1)
  • D
    89% (17)

Why each option

If a driver update causes the screen to stop responding, you should use Safe Mode to boot Windows and restore the previous video driver.

ADisk Defragmenter

Disk Defragmenter optimizes hard drive performance by reorganizing fragmented files, which is unrelated to driver issues.

BDisk Cleanup

Disk Cleanup removes unnecessary files to free up disk space and is not used for driver recovery.

CCheck Disk (Chkdsk)

Check Disk (Chkdsk) scans the hard drive for file system errors and bad sectors, which does not help with a problematic video driver.

DSafe ModeCorrect

Safe Mode starts Windows with a minimal set of drivers and services, which often allows the operating system to boot even when a problematic driver prevents normal startup. Once in Safe Mode, you can access Device Manager to roll back the video driver to its previous version, resolving the display issue.

Concept tested: Troubleshooting driver issues with Safe Mode

Source: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-646e-6d44-d375-c286991845fe

Topics

#Safe Mode#driver troubleshooting#system recovery

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